Where is your package, really?
Read the journey behind a tracking status, from a printed label to the final handoff.
LET’S TAKE
A CLOSER LOOK.
Choose a step or follow the sequence.
The complete explanation is here, too.
Information comes first
A label means the carrier has shipment details. It does not yet mean the carrier has the package.
- 01 / LABEL
Information comes first
A label means the carrier has shipment details. It does not yet mean the carrier has the package.
- 02 / TRANSIT
Enter the network
Once received, the package moves through the carrier’s network. Long journeys can have gaps between scans.
- 03 / LOCAL
Reach the local facility
The shipment reaches a local facility before its final delivery leg.
- 04 / DRIVER
Go out for delivery
The package is dispatched to a driver. Out for delivery is not the same as delivered.
- 05 / DELIVERED
Record the handoff
A delivered status records the delivery time. Other delivery options and exceptions can change this illustrated route.
What this model covers.
Common UPS tracking states, simplified. This is not a live tracker; exceptions, service options, and delivery routes vary.
GO TO THE SOURCE · OPENS A NEW TABUPS · Understanding tracking statusAn authored visual explanation. The illustration is a metaphor; the steps describe a simplified model.
ANOTHER QUESTION.
ANOTHER WAY IN.
What happens when you pay online?
Follow a payment from checkout to confirmation—and see why “processing” is not the same as “paid”.
How does a name find a website?
From a familiar address to a server: meet the lookup that gets you to the right place.
Where does the rain go next?
Follow water through the atmosphere, across the land, and below the surface.